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CANNAPOWER - Returns and Refund Policy At CANNAPOWER, we want you to be completely satisfied with your purchase. However, if you change your mind or are not entirely happy with your order, we are here to help. Please read our returns and refund policy carefully to understand your rights and responsibilities. 1. Returns and Exchanges If you wish to return or exchange an item, please ensure the following conditions are met: •The item must be in its original condition — unopened, unused, and in its original packaging. •You must initiate the return within 14 days of the delivery date. •Proof of purchase (e.g., order confirmation or receipt) must be included in the return package. •The cost of returning the item is your responsibility. We do not offer free returns. How to Initiate a Return 1.Contact Us: •Email us at hello@canna-power.co.uk with your order number, item details, and reason for return. 2.Approval and Instructions: •Once your return is approved, we will send you instructions on how and where to send your package. 3.Return the Item: •Securely package the item and ensure it is well-protected during transit. •Include your proof of purchase in the package. 4.Send the Parcel: •Return your items to: CANNAPOWER Cannapower House, 80 dean street, London W1D 3SL Please note that items sent back to us without prior approval will not be accepted. 2. Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to the original purchaser’s payment method. •Refunds are typically processed within 5 to 10 working days. •Depending on your bank or payment provider, the refund may take additional time to reflect in your account. •Shipping fees are non-refundable, except in cases where the return is due to a fault or an incorrect item being sent. •If an item is returned in an unsuitable condition, we reserve the right to deny a refund and return the item to you. 3. Exchanges We currently do not offer direct exchanges. If you wish to exchange an item for a different type, strength, or size, please: •Return the unwanted item by following the steps outlined in the Returns section. •Place a new order for the desired product. 4. Faulty or Incorrect Items If you receive a faulty, damaged, or incorrect item, please contact us immediately at hello@canna-power.co.uk. Provide your order number and a brief description of the issue, along with clear photographs of the product. •We will assess the issue and may offer a replacement, refund, or store credit. •You will not be responsible for return shipping costs if the fault or error is ours. 5. Non-Returnable Items The following items cannot be returned: •Products that have been opened, used, or damaged after delivery. •Sale or discounted items — unless faulty. 6. Returning a Gift If you received a gift from CANNAPOWER and wish to return it, we will only offer a refund to the original purchaser or provide an exchange. •If you have a receipt or order confirmation: Follow the standard Returns process. •Refunds will be issued to the initial purchaser’s payment method. •If you would prefer an exchange instead, please indicate this in your return request. If you don’t have a receipt or order confirmation, please contact us at hello@canna-power.co.uk for assistance. 7. Additional Notes •Proof of Postage: We recommend using a trackable shipping service or purchasing shipping insurance. CANNAPOWER is not responsible for lost or damaged returns. •Condition of Returns: If a returned item arrives damaged due to inadequate packaging, we may reduce your refund to cover the loss in value. •Partial Refunds: In some cases, partial refunds may be granted if items are not in their original condition or missing parts. 8. Contact Us For any questions about our Returns and Refund Policy, please reach out to us: •Email: hello@canna-power.co.uk We’re here to help and ensure you have the best experience with CANNAPOWER.