Euphoria Lollipops ( Coming Soon)

1. Delivery Information - UK Delivery

• Standard Delivery: 2–4 working days.
• Express Delivery: 1–2 working days.
• Orders are dispatched Monday to Friday (excluding public holidays).
• You will receive tracking details via email once your order is shipped.

International Delivery

• We are currently updating our international delivery system.
• If you wish to place an order outside the UK, please contact us at hello@canna-power.co.uk for a manual order process.

2. Returns and Refunds Eligibility for Returns To be eligible for a return:

• Item must be unopened, unused, and in its original packaging.
• Return must be initiated within 14 days of delivery.
• Proof of purchase (order confirmation or receipt) is required.
• Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

How to Return an Item

1. Contact Us Email hello@canna-power.co.uk with your order number, item details, and reason for return.
2. Receive Return Instructions We’ll confirm your return and provide instructions on where to send the package.
3. Package Your Item Ensure items are securely packaged with the proof of purchase included.
4. Send to Our Address : Cannapower House 80 Dean Street  London W1D 3SL  (Items sent without prior approval may be refused).

3. Refunds

• Refunds are issued to the original payment method once returns are received and inspected.
• Processing takes 5–10 working days.
• Shipping fees are non-refundable, unless the return is due to a fault or error on our part.
• Items returned in poor condition may be rejected or partially refunded.

4. Faulty or Incorrect Items If you receive a damaged, faulty, or incorrect item:

• Contact us immediately at hello@canna-power.co.uk.
• Include your order number, issue description, and clear photos of the product.
• We’ll offer a replacement, refund, or store credit.
• We’ll cover return shipping if the error is ours.

5. Exchanges We do not offer direct exchanges. If you want a different size, strength, or product:

• Return the unwanted item as per the return process.
• Place a new order for the desired item.

6. Non-Returnable Items We do not accept returns on:

• Opened or used products.
• Damaged items caused after delivery.
• Sale items, unless faulty.

7. Returning a Gift

• Gifts can only be refunded to the original purchaser.
• If you have a receipt or confirmation, follow the standard return process.
• For exchanges, let us know your preference in your return email.

8. Important Notes

• Proof of Postage: Use a tracked shipping service. We are not liable for lost or damaged returns.
• Packaging: Inadequate packaging may affect refund eligibility.
• Partial Refunds: May apply for returns not in original condition or missing components.

9. Contact Us For any questions or assistance, get in touch: 📧 hello@canna-power.co.uk We’re here to help and ensure your experience with CANNAPOWER is smooth and stress-free. At CANNAPOWER, we are committed to providing high-quality CBD products and excellent customer service. Please review our Delivery and Returns Policy below to understand your rights and responsibilities when placing an order.